Conversation Transformation will give you a whole new understanding of why any conversation succeeds or fails. And it won’t stop there. It will also help you develop the practical skills you need to transform the challenging conversations in your own life and work.
• Preview the book. Read Chapter 1—Can this Conversation Be Saved?—and learn about the surprising common factor in all communication breakdowns.
• Take the free pretest. Find out how much you already know about the most common communication problems, and how much more you still might be able to learn.
Catalyst Communication Partners
Conversation Transformation authors Ben Benjamin and Amy Yeager founded Catalyst Communication Partners to share their expertise on communication and system development with organizational leaders and their teams.
Which areas of your professional life would benefit most from improved communication? Does your team have difficulty making decisions or following through on tasks? Are there unresolved conflicts between your department and others within your organization? Do your meetings get bogged down in tangential discussions and back-and-forth debates? Or do you struggle with internal challenges, such as difficulty in setting boundaries, delivering critical feedback, or clarifying and articulating your goals?
All of the concepts and skills featured in Conversation Transformation originate in a communication system known as SAVI. SAVI (the System for Analyzing Verbal Interaction) provides a systematic, objective analysis of what makes conversations succeed or fail. This approach focuses not on what we say, but on how we say it. There are ways of communicating that make it much more likely that a message will get through accurately and effectively, and others that make this much less likely.
At the heart of SAVI is a tool that categorizes all verbal communication behaviors into a 3 x 3 matrix: the SAVI Grid.