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Book Previews
[link to The Book-Preview the Book]
All of the concepts and skills featured in Conversation Transformation originate in a communication system known as SAVI. SAVI (the System for Analyzing Verbal Interaction) provides a systematic, objective analysis of what makes conversations succeed or fail. This approach focuses not on what we say, but on how we say it. There are ways of communicating that make it much more likely that a message will get through accurately and effectively, and others that make this much less likely. MORE- [link to What Is SAVI® page]