Welcome to the Conversation Transformation online exercises! These learning activities are designed to supplement the six training programs in the book. (Be sure to read the relevant sections of the book ahead of time; otherwise much of what we’re asking you to do won’t make sense.)
For each type of communication behavior—yes-buts, mind-reads, negative predictions, leading questions, complaints, and attacks—we’ve included at least one or two basic and advanced exercises, and sometimes intermediate ones as well.
To access the additional online exercises for each chapter, click on the corresponding link below:
CHAPTER 3 (Yes-Buts)
Basic Training
Fly on the Wall
Advanced Training
Responding to Yes-Buts
CHAPTER 4 (Mind-Reads)
Basic Training
Mind-Reads on Stage and Screen
Intermediate Training
Mind-Reading Hot Spots
Advanced Training
Responding to Mind-Reads
Coaching Others with Mind-Reads
CHAPTER 5 (Negative Predictions)
Basic Training
Tracing Your Sources
Advanced Training
Responding to Negative Predictions
CHAPTER 6 (Leading Questions)
Basic Training
Questions and Intentions
Advanced Training
Transforming Your Leading Questions
Intervening in Leading Questions
CHAPTER 7 (Complaints)
Basic Training
Real-World Reactions to Your Complaints
Intermediate Training
What You Want from Someone Else versus What You Want for Yourself
The Big Wants
Advanced Training
Experiencing the Complaints Intervention
Intervening in Others’ Complaints
CHAPTER 8 (Attacks)
Basic Training
Strong Negative Feelings in Your Words and Tone
Taking Attacks Less Personally
Advanced Training
Attack Transformation and Coaching